Shipping policy
This policy applies to both domestic (UK) and international orders and is designed to ensure you are fully informed about our shipping processes and terms. By placing an order from YezGlow.com, you agree to the policies outlined below.
Enjoy peace of mind with our insured and tracked shipping on every order! Delivery times are 3–7 business days for the UK mainland and 8–15 business days for international destinations.
D. Important Information for International Orders
We are not liable for any customs fees, tariffs, or government charges incurred upon delivery.
We cannot be held responsible for lost packages, delays due to natural weather events, or public holidays in your country.
To avoid surprises, we recommend familiarizing yourself with your home country's tax and duty policies before placing an order.
E. Delivery Terms
We exclusively use Royal Mail for all deliveries.
F. Change of Address
Once an order is in transit, we cannot change the delivery address.
If you need to update your delivery address, please contact us within 24 hours of placing your order at support@yezglow.com.
G. Cancellations
If you change your mind before your order has been dispatched, cancellations are accepted at any time prior to shipment.
If your order has already been dispatched, please refer to our Refund Policy for further instructions.
H. Parcels Damaged in Transit
If your parcel arrives damaged, please refuse the delivery and notify our customer service team immediately.
If the parcel was delivered in your absence, please contact customer service for assistance and further instructions.
Shop with confidence knowing that we ship worldwide, providing a seamless shopping experience no matter where you are. Happy shopping!
If you have any questions or concerns about our shipping policies, feel free to reach out to us at support@yezglow.com.
Thank you for choosing YezGlow!